#Contact microsoft office 365 support how to
#Contact microsoft office 365 support update
#Contact microsoft office 365 support windows 10
#Contact microsoft office 365 support windows 8.1

To enable you to better do so, we're improving the self-service support recommendations to be more intelligent and personalized. Personalized self-service options - Many of our customers want to solve their issues themselves.

All you have to do is to provide a short description of your issue. By leveraging machine learning, we automatically classify the information you tell us about your issue to route the ticket to the right support agent for shorter resolution time. If you miss the call, you will be able to view a summary of the guidance in the Message Center.ДЄutomatic classification and routing of tickets - In the new experience, we're taking the guess work out of ticket creation.

#Contact microsoft office 365 support how to

Proactive support - Instead of waiting for you to call us, if we detect certain issues with your service - for example failures in your experience with Skype for Business calls - we will give you a courtesy call proactively and walk you through how to fix the issue. Your choice of support Intelligence built-in We have brought back that functionality to all customers and are working to add back the ability to add attachments by end of October. Please note: We apologize for the inconvenience that some customers were not able to open multiple tickets and view their ticket history during the rollout process. Only your contact information is needed to create the ticket. Simply type in your issue and click on 'Get help.' We'll give you suggested solutions or options to contact support. In the 'Need help' pane, you can choose between several options - ranging from self-help tools to being contacted by a support agent. Your choice of support - Support issues vary in nature and complexity - and while sometimes you want to talk to a support agent directly, in other situations it's more convenient to solve the topic independently. Quickly open a support ticket by clicking on the 'Need help' button You can now quickly open a new ticket and track existing ones from wherever you are within the Office 365 admin portal. The new support experience provides several major enhancements:Д®asy access to support - To connect you to support assistance as quickly as possible, we've put the 'Need help' button on the bottom-right corner of each page in the Office 365 admin portal. The new experience will be rolling out over the next couple of weeks and will be available to all customers by the end of October. Whether you are an IT admin in an enterprise company with thousands of employees, or the owner of a flower shop with five employees, you depend on Microsoft to provide excellent support so you can focus on your business.Д«ased on customer feedback, we've updated the Office 365 support experience to provide you with faster and more efficient support that helps you to get the most value out of Office 365. The Microsoft support agent will give you a security code-enter it when prompted.Having fast, efficient, and trustworthy support is extremely important for all Office 365 customers. HereвЂ™s what to do if youвЂ™re working with a Microsoft support agent and they tell you to open the Quick Assist app: The app connects your computer with the Microsoft support agentвЂ™s computer using a remote connection.

#Contact microsoft office 365 support windows 8.1

Quick Assist web appДЇor those using Windows 8.1 or supported Windows Server or macOS versions, the Quick Assist web app will get you help with your computer directly from Microsoft support agents.

#Contact microsoft office 365 support windows 10

Option Three - In Windows 10 or Windows 11, select the Search bar or Search icon, type quick assist, and select Quick Assist in the list of results.ДЄfter Quick Assist opens, enter the code provided to you by Microsoft. Option Two -В Use the Start menu to open Quick Assist:ДЇor Windows 11: Select Start > All apps > Windows Tools, then select Quick Assist.ДЇor Windows 10: Select Start > Windows Accessories, then select Quick Assist. Option One -В In Windows 10 or Windows 11, press Ctrl + Windows logo key + Q at the same time to open Quick Assist. To open Quick Assist, please follow these instructions: The side-by-side image above shows the old and new icons. For more information contact your support person or admin.

#Contact microsoft office 365 support update

Note:В If you are on a work or school deviceВ you may be restricted by corporate policy from installing or accessing the Quick Assist update in the Store.